Please allow 5-10 business days to receive orders. Wig orders may take 2 weeks depending on customizing and availability. Please exclude weekends. Processing occurs Monday-Friday, if an order is received on Friday, processing will not began until the next business day. Orders placed after 5:00pm CST will be processed the next business day.
Note that purchases over $200 must be verified with proper physical photos of the customer’s ID as well as the card used for purchase before we can process the shipment. Once verified, orders will be shipped out with a signature requirement. No exceptions.
If you haven’t received tracking information 5 business days after placing order, please email us at firstname.lastname@example.org.
Delivery times are based on the distance from our Houston location.
Once your order ships, you will receive an email with tracking information. We are not responsible for late shipments due to inclement weather, natural disaster or carrier delays. Please note, holidays are not considered as a business day and should not be considered when calculating shipping times. We do not take responsibility if USPS or FEDEX delays the delivery of your package, as it is 100% out of our company’s control. We will not offer any reimbursement of shipping charges. If you have any questions please contact us before placing orders.