If the product you ordered is not available. We will contact you by phone, email, or both to see if you are interested in a product substitution. If a substitution is not an option for you and you wish to cancel your order completely, we will issue your payment as a refund.

In rare occurrences a mistake or delay can happen from our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as your original order. You must notify us of any incorrect or missing items within 3 days after receiving of your shipment.

NuMe Collections reserves the right to change or modify our policy at any time without giving prior notification.

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