We offer a 100% Satisfaction Guarantee on our products. We thoroughly inspect all products before shipment in order to ensure consistency and quality. Due to health regulations, hygiene concerns and the nature of the products, you may return products to us for EXCHANGE only. Any hair extensions/ lashes that have been altered, washed or worn in any way will not qualify to be returned. Altered products/hair extensions such as (but not limited to) unwrapped bundles, washed, removal of bands and/or tags or worn lash/hair extensions sales will be final. Regular priced items may be exchanged; however, all sales items are final and cannot be exchanged. This also includes all beauty products and lashes. NO REFUNDS!
Before using your new product,or hair extension, please inspect thoroughly to ensure you have received the correct length, color, and texture desired. Please do not remove any labels, bands, rubber bands and/ or zip ties. Please note that the color of hair extensions and wigs may vary per computer monitor. Advertised pictures will vary because of this.
Please note Black Label extensions are in their natural state, therefore, no 2 bundles will look alike. Advertised pictures will vary because of this. Once the hair is washed it will differ from the photos online.
All Exchange request (exception for wigs, please see wig policy below) must be submitted/returned within 15 days after purchase (15 days = date package left our facility to date return is received by our facility). Orders returned after 15 days will be sent back to the customer. Exchanges must be equal or greater value. Coupon codes, promotions, or gift certificates received are non-transferable to the new exchange order. NO REFUNDS
NO CANCELLATIONS AFTER 4 HOURS OF PLACING ORDERS! NO EXCEPTIONS!
FOR EXCHANGE AND RETURN POLICIES ON WIGS PLEASE READ TERMS UNDER RETURN POLICY PAGE.
Please allow 5-10 business days to receive orders. Wig orders may take 2 weeks depending on customizing and availability. Please exclude weekends. Processing occurs Monday-Friday, if an order is received on Friday, processing will not began until the next business day. Orders placed after 5:00pm CST will be processed the next business day.
Note that purchases over $200 must be verified with proper physical photos of the customer’s ID as well as the card used for purchase before we can process the shipment. Once verified, orders will be shipped out with a signature requirement. No exceptions.
If you haven’t received tracking information 5 business days after placing order, please email us at firstname.lastname@example.org.
Delivery times are based on the distance from our Houston location.
Once your order ships, you will receive an email with tracking information. We are not responsible for late shipments due to inclement weather, natural disaster or carrier delays. Please note, holidays are not considered as a business day and should not be considered when calculating shipping times. We do not take responsibility if USPS or FEDEX delays the delivery of your package, as it is 100% out of our company’s control. We will not offer any reimbursement of shipping charges. If you have any questions please contact us before placing orders.